ABOUT OUR FREE TOY PROGRAM:

IMPORTANT: We only accept applications through our website. A physical print of all applications are kept as well as an electronic copy of your master application for our records. Your information will remain private, we do not sell any of the information you provide to us though we may share it with other outreach organizations to get you the help you've requested.

CONTACT INFORMATION:

If you are awarded toys, we will contact you by email first. If that is unsuccessful, we will attempt to phone you. If you cannot be reached, you will be deleted from our system. We are very busy during the holidays so please, double check your information before submitting it the first time.

PICKING UP YOUR TOYS:

Previous winners can apply again if their situation has not changed since last Christmas however please tell us at the bottom of your application that we have served you before so we can note that in your file. This helps us know your progress as a family.

CLAIMING YOUR TOYS IN PERSON :

Those awarded with presents will be provided with an address where they can claim their toys. The address is open during posted hours. Only the person whose name appears on the award letter may show their picture ID at the pick up counter to collect their toys. Please do not send other people to collect your toy award.

BRING PHOTO ID BEARING YOUR NAME AND PICTURE:

You will need to bring a photo ID, driver's license (expired is okay) or other form of ID with your photo showing you are the person we awarded the toys to. We ask for two names on the account. Don't send your brother, friend or co-worker unless they are on listed in your account with us, we won't give them your presents.

CAN CHILDREN ATTEND?

Children are welcome to visit but please help them behave. Children who are noisy will be eaten by monsters that belong to the elves or added to The Naughty List. Please keep in mind that Santa will not be at the toy pickup site itself. This is merely for toy collection. In our store, we offer services which help us raise money including: holiday face painting, temporary tattoos and merchandise for sale in our store. Please support us by purchasing a few items on your Christmas list from us.

HOW WILL I KNOW IF I AM SELECTED FOR FREE TOYS?

If you are awarded toys we will attempt to contact you first by the email you used on your Toy Request Form. If email is unsuccessful we will attempt to reach you by telephone. If you cannot be reached by email or phone, you will be dropped from our system. If you do not hear from us by December 16, 2009 assume your application form was not selected.